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Frequently asked questions and support documentation for RatingWidget.

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  • How is RatingWidget for Shopify different from Yotpo?

    Bottom line – we help to bring new potential customers to the store while Yotpo helps to close the deal by showing previous clients reviews (if positive). How we do that? We help the store to use the wisdom of the crowd, and collect an instant feedback using straight forward 5 star rating. Then, by leveraging the Rich-Snippets Premium feature, the ratings intelligently embedded into Google’s SERP to increase the CTR by up to 30%. More traffic = more sales!

  • How can I add a price tag to my Shopify’s store Rich-Snippets?

    It’s fairly very simple task. Open your product template liquid in the editor, and add the schema.org/Offer metadata:

    <div itemprop=”offers” itemscope itemtype=”http://schema.org/Offer”>

    <span itemprop=”price”>{{ product.variants.first.price | money }}</span>

    <meta itemprop=”priceCurrency” content=”{{ shop.currency }}” />

    <meta itemprop=”availability” content=”in_stock”/>

    </div>

  • How RatingWidget’s Premium versions can increase my incoming search traffic?

    RatingWidget will add a special Rich-Snippets that will add ratings right into your store’s Google SERP (Search Engine Results Page). This will make your SERP more attractive and eye-catching! The rich-snippets are designed to provide users a sense of what the webpage may include, and help them discover sites that are directly relevant to their searches, resulting in higher click-through rates. Ratings in SERP can help users to better identify pages with good products.

    SERP Rich-Snippets

  • How RatingWidget can boost my Shopify store income?

    It’s all about Social Proof, that’s the name of the game! Here are some studies that explains how the ratings can increase your products conversion rates:

    • According to Google, 70% of Americans now say they look at product reviews before making a purchase.
    • CompUSA and iPerceptions study revealed that 63% of consumers indicate they are more likely to purchase from a site if it has product ratings and reviews.
    • According to Harvard Business Review research, a 1-star increase in Yelp rating leads to 5-9% growth in sales.

    Furthermore, once your SERP will include the ratings and your search incoming traffic will increase – your store will get more leads which means more potential customers.

  • How RatingWidget can reduce my store’s inventory expanses?

    The beauty of the ratings is that they provide a simple way for your customers to share what they are thinking about your store’s products. By keeping track of your ratings’ Analytics and products purchasing history, you can easily detect your best and worst products. Next time you are purchasing products for your stock, simply buy more of your best sellers and less (or none) of your worst. That way you’ll save money by not buying an unwanted products to your stock.

    Rating-Widget analytics chart screenshot

  • How can I check that I’ve correctly configured the Rich-Snippets ratings for Google SERP?

    Shopify: Copy the title of a product with a rating that already has at least one vote.

    WordPress: Copy the title of a page or post with a rating that already has at least one vote.

    Query format: {{search_keywords}} site:{{site}}

    Replace {{search_keywords}} with the title that you have just copied and replace {{site}} with your domain.

    For example, if the product title is “great big hamburger” and the domain is “greatbigstuff.com”, the query should be:

    great big hamburger site:greatbigstuff.com

    Go to google.com and use the query format above, then search.

    If you can see the ratings in the search result – the configuration is correct!

    richsnippet_searchpreview

  • I’ve followed all the Rich-Snippets instructions but I don’t see any ratings on Google search results – what’s wrong?

    The first thing you should do is to make sure that you’ve configured the ratings’ rich-snippets correctly. Go back to the this topic and follow the instructions. Once the configuration is right, usually it takes about two weeks until Google will add the Rich-Snippets ratings. It’s really varies according your store’s content quality, crawling frequency, pagerank and many other parameters. Even though we have many clients that the ratings appeared on their SERP, we can’t assure that Google will eventually add the ratings’ rich-snippets. Unfortunately we don’t have an access to their algorithms.

  • How to show the ratings in Shopify Product Collection pages?

    By default, RatingWidget for Shopify app will show the ratings only on Product Pages. With some minor tweaks in you theme’s template, you can easily add the ratings to your Product Collections.

    • Open Shopify’s admin dashboard and go to Themes. There, click Edit HTML/CSS to open the template editor:
      Shopify Template Editor Button
    • In your editor, expand the Snippets directory and select rw-js.liquid.
      Now, simply change the first line of code:

      {% if template contains 'product' %}

      to this code:

      {% if template contains 'product' or template contains 'collection' %}

      This will load the ratings on product and products collection pages.

    • Now, to embed RatingWidget to your Collection pages, find the liquid file that is responsible for the collection template (the template file may have different names depending on the theme you are using, but usually it’s named collection.liquid). There, add the following ratings snippet exactly where you want the ratings to appear:
       {% include 'rw-rating' %} 

    Wasn’t that simple?! If you have no clue about coding or liquid files modification, feel free to contact us. Our Shopify experts would be happy to do it for you for a symbolic setup fee.

  • How to disable product voting for NON logged customers?

    If you want someone to log into their Shopify account before they can rate your products, simply follow these steps:

    • Log into your store’s Management Dashboard and open your Template’s Editor:
      Themes -> Customize theme -> Edit HTML/CSS.
    • There, find Snippets/rw-settings-custom.liquid and click it.
    • Add the following code:
      {% if customer %}{% else %}
          settings.options.readOnly = true;
      {% endif %}
      
    • Now Save the file and you done :)

    If you have no clue about coding or liquid files modification, feel free to contact us. Our Shopify experts would be happy to do it for you for a symbolic setup fee.

  • How to hide the content recommendations shown in the after vote report popup?

    To disable recommendations shown in the report popup, simply add this code snippet

    "hideRecommendations": true,

    to your existing integration code options. Your new integration code should be something like:

        ...
        options: {
           "hideRecommendations": true,
           "size": "medium",
           "style": "oxygen",
        }
        ...
    

    WordPress Plugin User?

    • Go to Dashboard > RatingWidget
    • Select the rating type tab you’d like to modify
    • Scroll to the bottom of the setting page until you get to the Power User Settings
    • Check the Activate / in-activate checkbox to activate the Power User Settings.
    • By default, the hideRecommendations option will already be there as one of the examples:
      options.hideRecommendations = true;
    • Delete all other preset functions if not needed or modify when necessary. Then click Save Changes and you’re all set!